MIND THE GENERATION GAP

Creating the Future-Ready Workplace

A practical new book for managers who want to understand changing employee expectations, move beyond generational stereotypes and build stronger multigenerational teams.

Published 13 October 2026 in e-book format through major e-book retailers.

Managers have got Gen Z wrong - and it is costing them good people.

Gen Z is often labelled difficult, demanding, overly sensitive or unwilling to work in the same way as previous generations. But criticism does not help managers understand their teams, improve communication or retain talented people.

Drawing on more than 20 years of HR experience and conversations from the Mind the Generation Gap podcast, Louise explores where differences in expectations show up in everyday working life: communication, feedback, flexibility, technology, career progression, work-life balance and the relationship employees expect to have with their managers.

This is not about treating people differently because of their age or memorising a list of what each generation wants. It is about becoming a better manager: asking better questions, challenging assumptions and creating workplaces where different experiences strengthen rather than divide a team.

IN THE BOOK

• Understand what is really driving changing workplace expectations

• Communicate and give feedback more effectively

• Challenge stereotypes about Gen Z and other generations

• Improve engagement, retention and knowledge-sharing

• Build a culture where people of every generation can perform and thrive

LAUNCH EVENT

Mind the Generation Gap: Creating the Future-Ready Workplace

Thursday 15 October 2026 at The Fire Station, Sunderland, as part of Sunderland Business Week.

The event brings together business owners, managers and HR professionals for a practical discussion about changing workplace expectations, communication, engagement and retention.

Reserve tickets: https://www.eventbrite.co.uk/e/mind-the-generation-gap-creating-the-future-ready-workplace-tickets-1996983032006?aff=oddtdtcreator